Profile

Software designer/engineer specializing in user interface design and web development.

Over fifteen years of software development experience with a focus on usability and user-centered design; web application development using Django, Python, SQL, JavaScript, XML, XSLT, OCaml and Java; interaction design, usability analysis and web accessibility evaluation.

Key Achievements
Experience
Software Development and User Interface Design Specialist
University of Illinois, Urbana-Champaign
September 2005 – present

Redesigned and developed the current version of the Functional Accessibility Evaluator, a web application that has subsequently been used to analyze over 2.5 million web pages for accessibility based on best practices and guidelines defined by the IITAA.

Designed and developed the AInspector Sidebar, a Firefox browser add-on for assessing web accessibility compliance with WCAG 2.0.

Interaction Designer, Usability Analyst, Software Developer
Independent Consultant, Wheaton, IL
December 1999 – September 2005

Provided design and development services for clients that included:

User Interface Designer/Developer
Bank One/First USA, Elgin, IL
August 1999 – December 1999

Responsible for front-end design and Java and XSLT development of WebLogic application for displaying and processing over 100 different credit card applications. Created Java components for dynamic creation of XSLT stylesheets used for transforming RDBMS data into HTML forms. Gained experience configuring WebLogic application server.

Interaction Designer, User Interface Designer/Developer
Fidelity Investments, Marlborough, MA
August 1997 – July 1999

Served as principal interaction designer in redesign of NetBenefits, a web application providing retirement savings account access to over one million customers. Improved user experience through contextual inquiry, task flow analysis and usability testing. Following the launch of the new design, significant call center support savings were realized, with 57 percent of customer contacts coming online in the first year vs. 16 percent in the previous year.

Created Java-based financial calculators for 401k.fidelity.com [examples: Contribution Calculator, Take Home Pay Calculator] and NetBenefits, Fidelity’s web application for retirement savings account access [screen shots: Withdrawal Calculator]. In user interface design phase, conducted user interviews and usability tests using low- and medium-fidelity prototypes. Designed and developed custom Java AWT components such as bar charts, tab panels, and pop-up labels.

User Interface Designer/Developer, Senior Software Engineer
BGS Systems, Waltham, MA
July 1991 – August 1997

Responsible for X Window/Motif user interface design and C/C++ development of capacity planning and performance analysis products. Investigated feasibility of using Java for migrating to platform-independent user interface development.

Served as lead developer of computer performance analysis application written in C. Developed new functionality, fixed user-reported defects and updated installation procedures over numerous release cycles. Increased performance of application by over 300 percent.

Skills
User Research & Information Architecture
Interaction Design & Conceptual Design
Human Factors & Usability Analysis
User Interface Design & Development
Affiliations
Education
University of Massachusetts at Boston
BA in Computer Science, Summa Cum Laude
Harvard University Extension School
Introductory Computer Science courses
Berklee College of Music, Boston, MA
Major: Jazz Composition and Arranging
University of Illinois at Urbana-Champaign
Major: Psychology